REFUND POLICY

POLICY ON PRODUCT RETURN & REFUND (“R&RPOLICY”)

This Returns and Refund Policy (“R&R Policy”) will govern request to return any of the product (“Product”) purchased by Customer from any third-party seller ("Seller") using the Cocktail Story Online portal.

  • The customer may raise a return request/ or your concerns on the Platform with respect to any one of the following reasons: Product with physical damage or defective product Warranty issues with respect to the Product Part of the order/ items are found to be missing Product delivered to the customer not matching with the description or specifications mentioned on the listing page on the Platform Issues related to the quality of the Product delivered
  • The return request may be raised by the customer at the company’s online portal within seven (7) from the date of receipt of products.
  • The return request raised by the customer shall be intimated by the company to the seller within (48) forty eight hours.
  • The return request shall be processed within the period of (7) seven working days from the date of return request raised by the customer. The return request may be approved or rejected by the company as per this policy and it shall be communicated to the customer within seven (7) from the date of receipt of products.

  • Returns, for reasons explained elsewhere and for other genuine reasons, are to be processed subject to the following conditions: The customer shall provide the sufficient proof in support of the return claim request as may be asked by the company to satisfy the genuineness of the return claim request. The Product is in unused and original condition. Include all price tags, labels and original packing along with the product for returning. The product is not damaged during the customer’s possession. The customer shall be available to respond to the inquiry calls and/or calls made by us to procure missing documentation and information
  • The customer can raise refund or replacement request for products returned at the time of return claim request.
  • If the replacement request is placed and the seller does not have identical product in the stock, then refund shall be issued.
  • The refund shall be initiated by the company to the customer after deducting this amount from the seller’s payment collected by the company. If payment collected by the company on the behalf of seller falls short then the difference amount shall be payable by the seller to the company within (3) days from the date of intimation by the company to the seller.
  • The refund shall be released to the customer by the company on the behalf of the seller within a period of (7) seven working days from the receipt of the returned product by the seller or the company’s warehouse in above specified conditions.
  •  User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to you, from time to time.
  • In case of any issues, the customer can raise grievance at …………………………………………………………

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